Payments and refunds

1. Before paying

Check the recipient username, quantity of Telegram Stars, currency and total. The available payment method and final conditions must be shown before you confirm a payment. Selecting a payment option does not mean a payment has been completed.

Payment processing and automatic crediting of Stars are not connected yet.

If a secure payment page did not open and no payment was confirmed, do not treat the order as paid. Do not transfer funds using details in private messages that you could not verify through @StarsUp_agent.

2. Confirmation and fulfilment

Payment checks rely on the payment service’s confirmation and a transaction or order identifier, where issued. A price calculation screenshot does not prove a charge. Delivery time, possible fees and restrictions are governed by the terms shown before the particular payment.

If funds were charged but confirmation or credit is missing, do not pay again before the first transaction has been checked.

3. Error, cancellation or refund

Contact support about an incorrect charge, duplicate payment, missing credit or cancellation request. Each case is checked against payment and fulfilment status, the payment service’s terms and applicable law. These rules do not prohibit a lawful refund or limit mandatory consumer rights.

Report a recipient error as soon as possible before fulfilment. After Stars have actually been credited, cancelling the transfer or returning Stars may be technically restricted; the outcome cannot be guaranteed in advance. Contacting support does not itself stop a transaction in progress.

If a refund is approved, support will explain its amount, method and expected time. Actual receipt may depend on the bank, payment provider or network. There is no universal promise of an instant refund for every payment method.

4. Information to provide

• Order number or payment identifier, if available.
• Date, amount, currency and selected payment method.
• Recipient username and a short description of the problem.
• Payment confirmation with unnecessary personal and payment details hidden.

Do not send a full card number, CVV/CVC, confirmation codes, Telegram password or seed phrase. Support should not request these. Conversation handling is described in the Privacy policy.